|
Interval Start Time
|
Start date and time of each 30 or 60 minute interval or the
report range's begin date and time.
|
|
Interval End Time
|
End
date and time of each 30 or 60 minute interval or the report range's end date
and time.
|
|
Agent
Name
|
First
name and last name of the agent.
|
|
Extension
|
Last
active Unified CCX extension that Unified Communications Manager assigned to
the agent.
|
|
Total Logged
In Time
|
Total time that the agent is logged in to the Unified CCX.
Summary info—Sum of
values in this column.
|
|
Not
Ready Time—Time
|
Time
that the agent spent in Not Ready state.
Summary info—Sum of
values in this column.
|
|
Not
Ready Time—%
|
Percentage of time that the agent spent in Not Ready state.
Summary info—Overall
percentage.
|
|
Ready
Time—Time
|
Time
that the agent spent in Ready state.
Summary info—Sum of
values in this column.
|
|
Ready
Time—%
|
Percentage of time that the agent spent in Ready state.
Summary info—Overall
percentage.
|
|
Reserved
Time—Time
|
Time
that the agent spent in Reserved state.
Summary info—Sum of
values in this column.
|
|
Reserved Time—%
|
Percentage of time that the agent spent in Reserved state.
Summary info—Overall
percentage.
|
|
Talk
Time—Time
|
Time
that the agent spent in Talking state.
Summary info—Sum of
values in this column.
|
|
Talk
Time—%
|
Percentage of time that the agent spent in Talking state.
Summary info—Overall
percentage.
|
|
Work
Time—Time
|
Time
that the agent spent in Work state.
Summary info—Sum of
values in this column.
|
|
Work
Time—%
|
Percentage of time that the agent spent in Work state.
Summary info—Overall
percentage.
|